Privacy Policy

Last updated: 23 June 2026

Privacy Policy

At Thinkora, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our AI receptionist services.

Information We Collect

We may collect the following information:

  • Your name

  • Business name

  • Email address

  • Phone number

  • Information submitted through our contact forms

  • Appointment and booking information

  • Business information required to configure your AI receptionist

  • Website usage information collected through cookies and analytics

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange demonstrations

  • Deliver our AI receptionist service

  • Configure your AI assistant for your business

  • Book appointments

  • Send confirmations and notifications

  • Improve our services and website

  • Meet our legal obligations

Third-Party Services

To provide our services, Thinkora uses carefully selected third-party providers.

These may include:

  • OpenAI – to power AI conversations and responses.

  • Twilio – for phone calls and SMS messaging.

  • Make.com – to securely automate workflows between our systems.

  • Supabase – to securely store business information and service data.

Where personal data is processed outside the United Kingdom, Thinkora takes reasonable steps to ensure appropriate safeguards are in place in accordance with applicable UK data protection laws.

These providers may process information only where necessary to deliver our services. We take reasonable steps to work with trusted providers that maintain appropriate security and privacy standards.

Data Security

Protecting your information is important to us.

We implement appropriate technical and organisational measures designed to safeguard personal information against unauthorised access, disclosure, alteration or destruction.

Although no internet-based service can guarantee absolute security, we continually review and improve our security practices.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Manage customer relationships

  • Comply with legal obligations

  • Resolve disputes

  • Improve our services

When information is no longer required, it is securely deleted or anonymised where appropriate.

Your Rights

Under UK data protection legislation, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Request a copy of your personal data

Requests can be made using the contact details below.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website performance

  • Understand visitor behaviour

  • Enhance user experience

You can manage cookie preferences through your web browser settings.

Contact

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Thinkora

Email: hello@thinkorahq.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.